Privacy Policy

1. Who We Are

Samra Voyages SARL is a licensed Morocco tour operator based in Marrakech. We operate the website www.samra-voyages.com and are responsible for the personal data you share with us when making an enquiry or booking a tour.

Data controller: Rachelle Moumene, Samra Voyages SARL
Address: 49 Derb Jamaa, Bab Ahmer, Marrakech, Morocco
Contact: [email protected]

2. What Data We Collect

We only collect data that you provide to us voluntarily through our contact forms. This includes:

Your full name
Your email address
Your phone number or WhatsApp (if provided)
Your travel dates and group size
Any message or specific requests you choose to share

We do not use tracking pixels, advertising cookies, or third-party analytics tools that collect personal data. We do not collect payment information — all payments are made in person on the day of departure.

3. How We Use Your Data

Your data is used exclusively for:

Responding to your enquiry and confirming your booking
Coordinating your tour logistics (pickup time, group details)
Contacting you if changes affect your planned tour

We do not use your data for marketing purposes without your explicit consent. We do not send newsletters or promotional emails unless you have specifically asked us to keep you informed.

4. Data Sharing

We do not sell, rent or share your personal data with any third party.

Your information is strictly confidential and used only by the Samra Voyages team to manage your booking. No data is transmitted to advertising platforms, data brokers or any external commercial partners.

In exceptional circumstances required by law (judicial or administrative request), we may be obliged to disclose certain information. In all other cases, your data remains within Samra Voyages.

5. Data Retention

We retain your data for the duration necessary to manage your booking and for a reasonable period thereafter in case of follow-up enquiries or disputes. You may request deletion of your data at any time by contacting us at [email protected].

6. Cookies

Our website uses only technical cookies necessary for the site to function (session management, form security). We do not use advertising cookies or third-party tracking cookies.

If you use our contact form, a basic session cookie may be set to protect the form against spam. This cookie does not track your browsing behaviour and is deleted when you close your browser.

7. Your Rights (GDPR)

If you are a resident of the European Union or the United Kingdom, you have the following rights regarding your personal data:

Right of access — you can request a copy of the data we hold about you
Right of rectification — you can ask us to correct inaccurate data
Right of erasure — you can ask us to delete your data
Right to object — you can object to any processing of your data
Right to portability — you can request your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Security

We take reasonable technical measures to protect your personal data against unauthorised access, loss or disclosure. Our contact forms include anti-spam protection. Our website is hosted on a secure server (O2Switch, France).

No internet transmission is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security of information transmitted to our website.

9. Contact

For any question regarding this privacy policy or your personal data, contact us at:
Email : [email protected]
Phone : +212 6 00 69 98 66
Address : 49 Derb Jamaa, Bab Ahmer, Marrakech, Morocco